Terms and conditions

General provisions

These terms apply to all purchases made through the adukoukis.lt website. By placing an order, the buyer confirms that they have read and agree to these terms.

Buyers must be at least 18 years old or have the consent of a parent or guardian.

Placing an order

To buy a product:

• Choose a product and add it to your cart
• Fill in your delivery details
• Choose a payment method and pay
• You will receive an order confirmation by email

Prices and payment

All prices are in euros and include VAT. Prices may change, but the price at the time of your order is final.

Payment methods:

• Online banking via Conto QuickPay
• Bank card (Visa, Mastercard)

Payments are processed securely – we do not store card details.

Delivery

We deliver via DPD courier service throughout Lithuania.

• Delivery time: 1–3 business days after payment
• Delivery cost: shown at checkout
• Free delivery for orders over 100€

Right of withdrawal and returns

Under Lithuanian law, you have the right, within 14 calendar days of receiving the goods, to withdraw from the purchase contract without giving any reason.

Return conditions:

• The product must be unused and in its original packaging
• Food products can only be returned if they are defective
• Return shipping costs are paid by the buyer (except for defects)

Refunds are made within 14 days of receiving the return.

Product quality and guarantees

The ingredients, allergens and all other mandatory information are listed in each product’s description. Every parcel is checked before it is sent.

If you notice a defect, contact us within 24 hours of receipt and we’ll quickly find a solution.

Dispute resolution

If a disagreement arises, please contact us directly first – we resolve most issues quickly and amicably.

If we cannot reach an agreement, you can contact the Lithuanian State Consumer Rights Protection Authority (vvtat.lrv.lt) or use the EU online dispute resolution platform ec.europa.eu/odr.